Privacy Policy

The information handled by an online casino can vary depending on how you use the website and which services you access. Wildcard Casino may collect information provided directly by you, information created through your activity and technical information sent by your device. We aim to handle information fairly and transparently, and to use it for clear and legitimate purposes.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential details, username, password, telephone details and email address. We may also keep records of your preferences, account settings, responsible gambling choices and communications with our support team. Some details are needed to identify your account, provide requested services and respond to support enquiries.

Verification and identity information

To verify an account, confirm eligibility, prevent misuse and support safer gambling controls, we may request identity or address information and copies of verification documents. This may include information shown on an identity document or other documents used to confirm your details. We may also record the status and outcome of verification checks. Please provide information that is accurate, current and genuinely belongs to you.

Payment and transaction records

If you make deposits, withdrawals or other account transactions, we may handle payment-related details, transaction amounts, dates, currency, account history and information needed to identify or reconcile a payment. Payment information may be processed through specialist payment providers. We do not ask you to send complete payment card details through ordinary support messages.

Device, usage and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language, time zone, general location indicators, pages viewed, links used and access times. We may also collect information about login activity, errors, preferences and interactions with the website. This information helps us keep the service functional, secure and suitable for different devices.

Information from other sources

In some circumstances, information may be received from payment providers, verification services, security providers or other organisations that help us operate the website. We may also receive information when you contact us, respond to a survey, report a problem or otherwise communicate about your account. We use information from these sources only for relevant account, security, service or compliance purposes.

Wildcard Casino may use personal information for the purposes below. The information used will depend on the relevant activity, the permissions you have given and the requirements that apply to the service.

• To create, maintain and administer your account, including signing you in and processing account requests.
• To provide casino services, record gameplay and account activity, and keep account information accurate.
• To verify your identity and details, carry out anti-fraud and security checks, and detect suspicious, unauthorised or harmful activity.
• To process deposits, withdrawals and other transactions, investigate payment issues and maintain accurate financial records.
• To provide customer support, respond to messages, resolve complaints and keep a record of relevant communications.
• To maintain, test and improve the website, including identifying technical faults and monitoring performance.
• To apply safer gambling measures, protect the integrity of the service and help prevent account misuse.
• To send service messages, security notices and other communications needed to manage your account.
• To send marketing communications where permitted and where you have provided the required permission or otherwise have a valid basis to receive them.
• To meet applicable legal, compliance, record-keeping and risk-management obligations, and to respond to lawful requests.

Sharing information

Personal information may be shared with carefully selected service providers that help operate the website. These providers may support identity verification, payment processing, fraud prevention, technology, hosting, customer support, communications, security or analytics. They should receive information only where it is relevant to the service they provide and should be required to protect it.

Information may also be shared where necessary to protect players, Wildcard Casino or other people, investigate suspected fraud or misuse, enforce account terms, complete a business change, or respond to a valid legal or official request. We do not intend to sell personal information as a standalone product. Where information is transferred to a service provider or another location, reasonable safeguards should be applied to protect it.

Keeping information secure

We use reasonable administrative, technical and organisational measures to reduce the risk of unauthorised access, alteration, loss or disclosure. These measures may include access controls, account security procedures, monitoring and secure transfer methods. Access to personal information should be limited to people and providers that need it for a relevant purpose.

No website, online account or electronic transmission can be guaranteed to be completely secure. You should use a strong, unique password, keep your login details confidential and notify support if you believe your account has been accessed without permission. Do not share passwords or security codes through ordinary messages.

Cookies and similar technologies

Wildcard Casino may use cookies and similar technologies to keep the website working, remember preferences, support login and security functions, understand how visitors use the website and improve performance. Some cookies are essential to provide requested features, while others may help with analytics, personalisation or marketing.

Cookies are small files or similar data stored on your device when you visit a website. They may help recognise a browser, maintain a session, remember selected settings or provide information about website use. Depending on your browser and the services used, similar technologies may also collect device or usage information.

You can manage or delete cookies through your browser settings. You may also be able to block certain types of cookies. If you disable essential cookies, parts of the website may not work correctly, and some account or security features may be unavailable. Browser settings differ, so check the help information for your chosen browser if you need assistance.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, financial reconciliation and service improvement. The length of time may depend on the type and sensitivity of the information, why it was collected and whether an issue remains open.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law or for legitimate purposes such as preventing fraud, resolving disputes and demonstrating that obligations have been met. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Children and ineligible users

The website is intended for people who are legally permitted to use online gambling services. We do not knowingly seek personal information from people who are not eligible to use the service. If you believe an ineligible person has provided information, contact support so the matter can be reviewed. We may take steps to close an account or remove information where appropriate.

Depending on the circumstances and the requirements that apply, you may have rights relating to your personal information. You can ask us to explain how information is handled and may request action in relation to your data. We may need to confirm your identity before completing a request, particularly where account or verification information is involved. This helps protect your information from unauthorised access.

• Access your personal information and receive an explanation of how it is being used.
• Correct or update information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where there is another valid reason for deletion.
• Withdraw consent to marketing communications at any time, where marketing is based on your consent.
• Ask us to review a privacy concern, including a concern about the way personal information has been collected, used or shared.

To exercise these rights or make a privacy or data request, email support@wildcardcasino.best. Please describe your request clearly and, where possible, include the account details needed to locate the relevant information. Do not send passwords, full payment card numbers or unnecessary identity documents in an ordinary email. We may ask for suitable information to verify your identity and protect against unauthorised requests.

Some requests may be limited or refused where we are required to keep information, where deletion would affect security or another person's rights, or where we need the information to deal with a dispute, suspected fraud or an ongoing account matter. If this applies, we will aim to explain the reason in clear terms.

You can withdraw consent to marketing communications by contacting support@wildcardcasino.best. You may also be able to stop promotional emails by using the unsubscribe option in the message where available. Withdrawing marketing consent will not usually affect service, security or account messages that are necessary to manage your account or provide requested services.

Accuracy and responsible use of information

Please ensure that information supplied to Wildcard Casino is accurate, complete and up to date. Tell us if your contact, identity or payment details change. Providing false, misleading or incomplete information may delay verification, affect account services or require further checks. We may retain records of updates and communications so that account activity and privacy requests can be properly managed.

Changes to this Privacy Policy

This Privacy Policy may be updated when the website, services, technology or privacy practices change. The updated version will apply from the date it is published on the website unless a different date is stated. We encourage you to review this page from time to time. If a change is important to the way your information is handled, we may provide an additional notice through the website or your account.