Terms & Conditions

These Terms & Conditions form a legal agreement between you and the operator of Wildcard Casino. They apply to your access to and use of the website, mobile services, games, account facilities, promotions and any other related service made available through Wildcard Casino. If you do not agree with these terms, you must not register for an account or use the service.

You must be legally entitled to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before opening an account, depositing funds or playing a game. Access may not be available in every location, and Wildcard Casino may restrict or refuse access where gambling is prohibited, restricted or otherwise not permitted.

You must meet the applicable minimum legal age and any other eligibility requirements before using the service. We may require evidence of your age, identity, location or other information before allowing access to an account or particular features. Providing false, incomplete or misleading information may result in an account being restricted, suspended or closed.

These terms are intended to be read together with the Privacy Policy, responsible gambling information, promotion rules, game rules, payment information and any notices shown on the website. If a specific promotion or game has additional terms, those terms will apply to that promotion or game to the extent of any inconsistency.

Wildcard Casino may update these terms from time to time to reflect changes to the service, technology, legal requirements or operating arrangements. The updated version will be made available on the website. Your continued use of the service after an update is published may be treated as acceptance of the revised terms. If you do not accept a change, you should stop using the service and follow the available account closure process.

You may generally use the service only after registering a personal account. You must provide information that is accurate, current and complete, and you must keep that information updated if it changes. An account is intended for the individual who registered it and must not be shared, sold, transferred or made available to another person.

• Keep your login details confidential and take reasonable steps to prevent unauthorised access.
• Notify Wildcard Casino as soon as you become aware of suspected misuse, unauthorised access or a security concern involving your account.
• Use only payment methods that belong to you or that you are authorised to use.
• Do not create or operate accounts for another person, or allow another person to use your account.
• Do not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
• Co-operate with reasonable identity, source-of-funds, security and compliance checks.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised use and the circumstances indicate that you were not responsible. We may place a temporary restriction on an account while information is reviewed or while security and compliance checks are completed.

Only one account may be permitted for each person unless Wildcard Casino expressly agrees otherwise. Duplicate, linked or incorrectly created accounts may be reviewed. Where an account has been created in breach of these terms, transactions, promotional benefits or other account activity may be reviewed and handled in accordance with applicable law and these terms.

You may request closure of your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, disputes or suspected unlawful activity. We may also suspend or close an account where required by law, where the account is inactive, where information cannot be verified, or where the service has been misused.

Games are provided for entertainment and may involve financial risk. Game outcomes are determined by the relevant game rules and the systems used to operate the game. You should review the rules, available information and any applicable conditions before placing a wager. A wager may be accepted only when it has been recorded by the service. An attempted wager, displayed message or interrupted session does not necessarily mean that a wager was successfully placed.

You must ensure that you have enough available funds before placing a wager. Once a wager has been accepted, it will generally be treated in accordance with the applicable game rules, except where cancellation, correction or adjustment is required by law, a technical issue, an obvious error or another valid reason. If a game or transaction is affected by a material error, Wildcard Casino may take reasonable steps to correct the error and resolve the affected activity fairly.

Deposits must be made using an approved payment method and for lawful personal use. We may apply verification or processing requirements before accepting a deposit, allowing play or processing a withdrawal. Payment providers may apply their own terms, fees, limits or security procedures. You should check the relevant information before using a payment method.

Withdrawal requests may be subject to account verification, payment checks, legal requirements and any conditions shown when the request is made. We may return funds to the original payment method where appropriate or use another method that is reasonably available and permitted. We do not guarantee that every payment method will support both deposits and withdrawals.

You remain responsible for any taxes, duties or reporting obligations that may apply to you. You should obtain independent advice if you are unsure about your obligations. We may delay, decline, reverse or review a transaction where there is a security concern, suspected fraud, a compliance issue, an error or a requirement imposed by a payment provider or lawful authority.

If your account shows a balance as a result of a clear technical or administrative error, that balance does not represent money owed to you. We may correct the error and recover or offset any resulting amount, subject to applicable law. You must not knowingly use an error to obtain an unfair benefit.

Promotions, rewards and offers may be available from time to time. Each offer is subject to its own terms, including any eligibility requirements, qualifying activity, expiry conditions, wagering requirements, maximum values or withdrawal restrictions that are displayed with the offer. You should read those terms before participating. If an offer term conflicts with these general terms, the specific offer term will apply to that offer.

Unless expressly permitted, you must not use more than one account, collude with another person, manipulate a game, exploit a software fault, use automated systems or bots, conceal your location, or engage in activity designed to obtain an unfair advantage. You must not interfere with the website, introduce malicious code, attempt to access another user’s account or use the service in a way that could damage its security, reliability or availability.

We may investigate suspected prohibited conduct and may take reasonable action, including removing promotional benefits, limiting access, voiding affected activity, withholding a payment while checks are completed, suspending an account or closing an account. Any action will be taken subject to applicable law and the information available to us.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Do not gamble with money you need for living expenses, borrow money to gamble, or chase losses. Consider setting personal spending and time limits before you play. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling-help service.

• Set a budget and treat it as an entertainment expense.
• Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances.
• Never allow another person to gamble through your account.
• Use available account controls, deposit limits, time limits or self-exclusion options where offered.
• Ask for help if you are concerned about your gambling or someone else’s gambling.

Wildcard Casino aims to provide a reliable service, but access may occasionally be unavailable because of maintenance, updates, technical faults, communications problems or circumstances outside reasonable control. Game information, content and features may change without notice. To the extent permitted by law, we do not promise that the website will always be uninterrupted, error-free or suitable for every device or purpose.

You are responsible for having suitable equipment, software, internet access and security arrangements. You should use up-to-date security software, protect your devices and avoid accessing your account through unsafe networks. We are not responsible for loss caused by your failure to protect your login details, device or payment information, except where the law requires otherwise.

Content on the website, including text, graphics, software, logos and game materials, may be protected by intellectual property rights. You may use the service for personal, lawful purposes only. You must not copy, modify, reproduce, distribute, reverse engineer or commercially exploit website content unless you have permission or the law allows it.

Personal information is handled in accordance with the Wildcard Casino Privacy Policy. We may collect and use information needed to provide the service, verify identity and age, process transactions, maintain security, meet legal obligations, prevent fraud and improve the website. By using the service, you acknowledge that information may be handled for these purposes in accordance with the Privacy Policy and applicable privacy law.

Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation. To the extent permitted by law, Wildcard Casino is not responsible for indirect loss, loss of opportunity, loss of data or other consequential loss arising from your use of the service. Any liability that cannot be excluded will be limited to the extent permitted by law.

If you have a question or believe there is an issue with your account, transaction or game result, please use the support or complaints process made available on the website. Provide relevant information so the matter can be reviewed, such as the date, transaction reference, game and description of the issue. We may request additional information before completing a review. These terms do not prevent you from contacting a relevant consumer, gambling-support or lawful dispute-resolution body where you are entitled to do so.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with the policies and specific rules referred to in them, describe the agreement governing your use of Wildcard Casino.